All you need to know about

Communication and available services

• We have no working hours. We are an @-commerce company and one of us is always at disposal to cater to your requirements. The carrier nevertheless collects packages for dispatch at 12 noon, so orders must be confirmed before that time.

• We always answer your email messages, or directly in chat. Nevertheless, cost estimates must be requested through the web site, to ensure transparency, precision and promptness.

• As a correspondence sales company, we have no retail licence and must necessarily dispatch goods.

• Ours is not a fanshop, so we do not sell fan merchandising articles, the photos of which are shown on the web site.

• During holiday periods, our company takes turns to close on a rotation basis so a minimum service is always available. This means that prompt delivery articles can almost always be dispatched, while a number of production departments could be closed. Such a situation could occur at Christmas and during August, when some carriers close for a whole month. Consequently, it is best to plan orders in advance.

Administration and accounts

• Articles which are not prompt delivery, but commissioned at the request of the customer require a 30% down payment.

• Payments to be made on delivery. No extensions.

• To all the prices quoted for EEC countries, 22% VAT must be added. Our company is not a member of the INTRASTAT system and we do not therefore issue VAT-exempt invoices (ART.41). The buyer must perform tax detraction formalities according to the regulations applicable in its own country.

• Buyers who live in non-EEC countries receive a total bill exempt of VAT. They will however find a lump-sum amount relating to Italian customs fees. Besides this, they shall also bear the costs of import duties (D.D.U. - Delivered Duty Unpaid) according to the internal regulations of each country.

• Buyers who require a tax invoice will receive it in the pack. The tax invoice must necessarily be issued at the same time as pack dispatch. Such invoice must therefore be requested when placing an order, indicating all necessary billing details. Requests for tax invoices made after order dispatch cannot be accepted considering that, in the meantime the sale will have been registered as sent to a private individual. (Art. 22, sub-section 1, no. 1 of Presidential Decree 633/72 and Art. 2 Presidential Decree 696/96).

• Whenever the goods are light in weight but cumbersome, weight/volume applies. To check the cost of a shipment, remember that 1 cubic metre is equal to 300 kg.

• Our prices are the same for everyone. A”dealer discount” can only be granted by guaranteeing a minimum monthly purchase of € 1000, and paying the first monthly amount in advance.

Safety and responsibility

• The articles contained in the “Fuoco e Fiamme” (Fire and Flames) page cannot be sold to persons under-18. It is therefore mandatory to attach to the cost estimate request a copy of your identity document. Without it we cannot send the pack. In case of dispatch to a third party, copies of both documents are needed.

• Packs containing even one “hazardous article” cannot be sent abroad by GLS courier. The courier used must be authorised to transport this type of goods. Information on the transport of hazardous goods.. Please note furthermore that the courier authorised to transport such articles applies prices split into groups starting at 50 kg. It is therefore best to place large orders because a 1 kg pack costs the same as a 49 kg pack. See the SHIPMENT COSTS table.

• If a smoke bomb fails to light, we’ll replace it free of charge; you must however send us the used casing.

• For safety reasons, the black smoke bombs have a lower dust content, consequently also the duration is lower.

• The articles not in prompt delivery, but which are personalized or anyway commissioned by the customer require the colour codes taken from the picker or executive drawing made according to the format the article requires. We therefore disclaim all liability for the indications or quality of the received goods, and also for any differences due to monitor settings.

• In cases of force majeure, or accidental cases, we disclaim all liability for late or no deliveries, as well as for deterioration of the goods, and we shall be entitled to terminate the contract in whole or in part and to suspend or postpone its execution. If at the time of delivery you notice the pack is broken, open or has been tampered with, demand to check the contents in the presence of the courier’s driver. If, after such check, any problems exist, do not withdraw the pack and have the driver complete a list of the damages discovered. Only in this case can we ask the courier to pay for the damages, at least in part; if the pack is withdrawn, no claims can be accepted. In case of payment made through a bank, all collection fees, commissions and interest will be charged to the customer. In case of failure to withdraw the ordered goods, the costs will be charged for the shipment and return of the goods. The shipment costs relating to any returned goods or to deferred dispatches are to the charge of the customer. The acceptance of any cost estimate, by means of its total or partial payment or CoD dispatch request shall signify that all the sales conditions have also been fully accepted. Any disputes shall fall under the jurisdiction of the Turin Law Court.